What do our clients say?
We just wanted to drop you a few lines to thank you and the wonderful carers, who looked after Anita over the least 2 years. They brighten her mornings and tucked her in at night
John Stallard, Husband and Family
Just to say a huge thank you for taking Dad out and about. His enjoyed his outings with all of you very much
Lorraine Jennings, Daughter
Very reliable, we have never been let down even during the current challenging period of the COVID virus.Flexible and always willing to react to changing requirements.Very responsive to queries or requests.On the negative side, a few of the carers lack some knowledge on food preparation (eg how to prepare some basic meals) and there has been some difference in which personal care tasks some carers will or will not perform. However, Superior Homecare Services are always willing to listen to comments and react where possible
Mike, Son of Client
I find Superior Homecare a very friendly family-run company, they try their utmost to accommodate all my wishes, I can contact them at any time with any concerns I might have, although it is extremely rare that I have any problems with their service, the carers are on the whole friendly, helpful and very caring. With regards the Coronavirus situation, Superior Healthcare could not have been more supportive, I didn’t have any breakdown in my care, I was contacted at least once a fortnight to make sure myself and my family were OK and offered any help if I needed it. The carers have been amazing, coming in happy and cheerful which has been a blessing in this very trying time and really lifted my spirits.I wouldn’t hesitate in recommending Superior Healthcare to anyone that needed care.
Liz C, Client
The carers are always courteous and attentive to whatever needs are required.Time keeping is sometimes an issue, not always informed by the office if running late.Issues are very rare.Agency will always try and accommodate additional care if required with a same day request.
Tracey S, Partner of Client
Superior Homecare and their Carers were everything an excellent Care Provider should be for my Grandad. Kind, thoughtful, caring, trustworthy, respectful but just as importantly, professional in all aspects of personal care they gave to him. This was especially required given the COVID-19 period we were in.Each Carer has their own unique style but they all came together to give him, myself and my wife the help and support we all needed during a tough last few months. All three of us were lucky to build trustful relationships with all of them and we will be eternally grateful for that.Also, Superior Homecare for being so helpful during the initial stages of the package referral, particularly, finalising the requirements.Finally again, to all the Carers (I will not name names as they are all fantastic in their own ways.) Grandad really did like you all (but we all know who his favourites were!)Thank you Superior Homecare.
Andrew F, Grandson of Client
I was with Superior Homecare for three and a half years. I found the majority of care staff very helpful and efficient and with being with the agency for a number of years, I built some really good relationships with a number of staff, as well as seeing care staff who only stayed for a short time. Overall my time with Superior Homecare was a positive experience
S G, Client
Superior Home Care Service has been looking after my 97-year-old father since February of this year. We have been so impressed by the professional attitude of all the staff from the initial home assessment to the four times daily visits he requires. The carers coming into my fathers home have all been so friendly, caring and helpful throughout. Even though the Covid-19 lockdown they never let him down and were there caring for him which has been a great comfort to all of us. The care and helpful assistance given to us a family from dealing with ordering supplies, arranging assessments for equipment and general advice has been amazing. I have a weekly schedule of visits emailed to me every week so I know who is visiting and when which is so helpful. The new app is a great addition so I can see what my Dad has needed during the day. I've rung them often with questions and nothing has been too much trouble. I can't recommend Superior Home Care enough. They have been brilliant throughout.